FAQs
1. What types of products does Fideli offer?
We specialize in premium loose-leaf teas, coffee beans, and specialty blends. Each product is selected for its quality, flavor profile, and freshness.
2. Are your teas and coffees ethically sourced?
Yes! We work only with trusted suppliers and farms that follow fair trade, sustainable, and ethical sourcing practices. We believe in supporting responsible agriculture and communities.
3. How fresh are Fideli products?
Very fresh — all teas and coffees are packed shortly after roasting or blending to preserve aroma and flavor. Our small-batch approach ensures every order is as fresh as possible.
4. How long will my order take to arrive?
We process orders within 1–2 business days.
Delivery usually takes 3–7 business days within the United States, depending on your location and selected shipping method.
You’ll receive a tracking number by email once your order ships.
5. What is your return policy?
Unopened, unused items can be returned within 14 days of delivery.
If an item arrives damaged or incorrect, we’ll replace it or issue a full refund.
See our full Refund Policy for details.
6. Do you ship internationally?
Currently, we only ship within the United States.
We’re working on expanding international delivery options soon!
7. How should I store tea and coffee?
Keep your tea or coffee in a cool, dry place, away from sunlight, heat, and moisture.
For best results, store in an airtight container to maintain flavor and aroma.
8. Can I track my order?
Yes — once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can track your package through the carrier’s website.
9. How can I contact Fideli?
We’d love to hear from you!
Email: support@fideli.shop
Phone: (636) 338-1691
Address: 1018 S Jefferson St, Amarillo, TX 79101, USA